Blynk

Privacy Policy

Last Updated: August 22, 2025

1. Introduction

Welcome to Blynk ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

2.1. Personal Data

We collect personally identifiable information that you voluntarily provide to us when you register for an account, such as your name, email address, and payment information.

2.2. User Content

We collect the data, files, and text that you upload or connect to our Service to create and train your chatbots ("User Content"). We only process this content to provide the Service to you.

2.3. Usage Data

We may automatically collect information about your access to and use of the Service. This includes information such as your IP address, browser type, operating system, and pages visited.

2.4. Conversation Data

We collect and store the conversations that occur between your end-users and your chatbots. This data is used to provide you with conversation history, analytics, and to improve our Service.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service.
  • Process your payments and manage your subscription.
  • Improve, personalize, and expand our Service.
  • Communicate with you, including for customer service and to send you updates and marketing information.
  • Monitor and analyze usage and trends to improve your experience.
  • Detect and prevent fraudulent or illegal activity.

4. Sharing Your Information

We do not sell your personal information. We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors who perform services for us, such as payment processing and data hosting.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

Your User Content is treated as confidential and is not shared with any third parties, except as required to provide the Service (e.g., processing by our AI model providers under strict confidentiality agreements).

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track the activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Your Data Protection Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

To exercise these rights, please contact us at the email address below.

8. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@blynk.chat.